❓ FAQ – Custom Print Well Product & Order Help
❓ FAQ – Custom Print Well Product & Order Help
🧢 PRODUCT & DESIGN QUESTIONS
Q: Are your products made with DTF prints?
A: Yes! All of our apparel items — including t-shirts, hoodies, sweatshirts, hats, aprons, and bags — are printed using high-quality DTF (Direct-to-Film) technology for bright colors and long-lasting results.
Q: The print on my shirt is peeling. What should I do?
A: Don’t worry! Peeling can happen if the shirt is ironed directly on the print or washed in hot water. Please email us a photo at info@upstatefoxgo.com — we’ll review it and arrange a replacement if needed.
Q: Can I wash and iron my custom shirt normally?
A: Turn the shirt inside out, wash cold (max 30°C/86°F), and avoid bleach or fabric softeners. Iron inside out on low heat — never directly on the design.
Q: Do you offer custom designs or personal names on items?
A: Absolutely! You can upload your design or request a name/personalization before checkout.
📦 SHIPPING & DELIVERY
Q: How long does it take to receive my order?
A: Most orders are shipped within 2–5 business days. Delivery time depends on your location and selected shipping method.
Q: My package is delayed — what should I do?
A: Please allow a few extra days for carrier delays, especially during holidays. If tracking shows no update for more than 5 business days, contact us at info@upstatefoxgo.com and we’ll help you right away.
Q: My package arrived damaged or missing items.
A: We’re so sorry! Please take clear photos of the damaged items and packaging, then email them to us. We’ll quickly send a replacement or issue a solution.
Q: My order is lost in transit.
A: If your tracking hasn’t updated in 7+ business days, contact us — we’ll file a claim with the carrier and send you a replacement.
🎨 CUSTOM ORDERS & SUPPORT
Q: I made a mistake in my design or name — can I fix it?
A: If your order hasn’t gone into production yet, yes! Email us immediately with your order number and the correct design info.
Q: Do you print bulk or business orders?
A: Yes — we offer wholesale and bulk printing for schools, businesses, and events. Contact us for a custom quote.
Q: How can I contact customer support?
A: You can email us anytime at info@upstatefoxgo.com or message us via our website chat.
❤️ OUR PROMISE
We stand behind every print.
If there’s ever a problem with your order — print, product, or shipping — we’ll make it right.
Customer satisfaction is always our top priority.