Refund policy
At UpstateFoxGo.com, your satisfaction is our top priority. Please review our return and refund policy below:
1. Eligibility for Return and Exchange
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Returns and exchanges are accepted within 7 days of delivery for non-customized products only.
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All returned items must be in unused, original condition with packaging intact.
2. Customized Products
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Customized or personalized products (including items with custom names, designs, logos, or colors) cannot be returned or exchanged.
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Please double-check your size, color, and design choices before finalizing your order.
3. Faulty or Incorrect Items
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If a product has a manufacturing or printing error caused by Custom Print Well, we will gladly offer a refund or exchange for all affected products.
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However, if the issue is due to customer error (such as wrong size, incorrect color selection, or mistakes in the uploaded design or logo), we cannot accept returns or exchanges.
4. How to Contact Us
If you experience any issue with your order, please contact us right away — solving your problem and making you happy is very important to us.
📞 Call us at: 518-280-3577
📧 Email: info@upstatefoxgo.com